Shipping Policy

Last updated: October 17, 2026

At ROARA, every order is packed with care. We want your shopping experience to be simple and transparent, from the moment you place your order until your package arrives.

Order Processing

All orders are processed within 2–3 business days, excluding weekends and holidays.

Processing time includes preparing, packaging, and handing your order over to the shipping carrier.

Please note that processing time is separate from shipping transit time.

During product launches, holidays, or periods of high demand, processing may take longer than usual. We will communicate significant delays whenever possible.

Shipping Rates

ROARA offers free standard shipping on eligible U.S. orders of $75 or more.

Orders below $75 are subject to shipping charges displayed at checkout.

Free shipping eligibility is based on the qualifying order subtotal after applicable discounts and before taxes.

All shipping costs will be displayed before you complete your purchase.

Shipping & Delivery Times

We currently ship within the United States.

Our estimated standard shipping transit time is 3–5 business days after your order has been processed and shipped.

Including our 2–3-business-day processing period, most eligible domestic orders are expected to arrive approximately 5–8 business days after purchase.

These timeframes are estimates, not guarantees. Delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, and unforeseen delays.

Some destinations may require additional delivery time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

You can use the tracking link to follow your package's progress through the carrier's delivery network.

Please allow time for tracking updates to appear after your shipping label is created and the carrier receives your package.

Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at hello@roaraworld.com.

We will do our best to make changes before your order ships, but we cannot guarantee address changes once your package has been handed over to the carrier.

Lost, Delayed, or Damaged Packages

If your package appears lost, is significantly delayed, or arrives damaged, please contact us at hello@roaraworld.com with your order number.

We will review the issue and assist with investigating the shipment or arranging an appropriate resolution.

Returns & Refunds

For information about returns, exchanges, and refunds, please review our Return & Refund Policy.

Contact Us

If you have questions about shipping or need assistance with an order, please contact:

ROARA LLC

Email: hello@roaraworld.com

Thank you for supporting ROARA and helping us inspire the next generation to love their curls.