Return & Refund Policy

Last updated: October 17, 2026

At ROARA, we want every child to feel confident and comfortable in what they wear. We take pride in every order and want you to feel confident shopping with us.

Returns

We accept returns within 14 days of delivery.

To be eligible for a standard return, your item must be in the same condition you received it:

• Unworn, unwashed, and unused

• With original tags attached, if applicable

• In its original packaging, where applicable

• Accompanied by your order number or proof of purchase

Items that have been worn, washed, altered, or damaged after delivery are not eligible for standard returns, except as required by applicable law.

How to Start a Return

To request a return, email hello@roaraworld.com within 14 days of receiving your order.

Please include your order number, the item you would like to return, and the reason for your request.

Once your request is reviewed, we will provide instructions for returning your item.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including changes of mind or selecting the wrong size.

If your order arrives defective, damaged, or incorrect, ROARA will cover reasonable return shipping costs when a return is necessary.

Original shipping charges are nonrefundable for standard returns, unless otherwise required by law.

We do not charge restocking fees.

Damages and Issues

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at hello@roaraworld.com.

Include your order number and photos of the issue, if available, so we can review the situation.

We will work with you to resolve the issue through an appropriate refund or replacement.

Exchanges

Because ROARA releases products in limited quantities, exchanges are subject to inventory availability and cannot be guaranteed.

If you need a different size or color, please contact us to discuss your options.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@roaraworld.com.

We will do our best to accommodate requests before an order ships. Once an order has shipped, it cannot be canceled and may need to be handled through our return process.

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to defective products, incorrectly described items, or orders that do not arrive within a legally required timeframe.

Contact Us

For questions about returns, refunds, exchanges, or order cancellations, please contact:

ROARA LLC

Email: hello@roaraworld.com

Thank you for supporting ROARA and helping us inspire the next generation to love their curls.